It is a systematic approach to customer service that doesn't work worth a hoot! I'm sure you can find better cleaners out there than Restoro. Don't ever download this program! I don't believe they're scammers, but they are incredibly inept at helping and it is not the individual's fault. Without mentioning anything of a refund! I have had it. Finally today, the last customer service representative sent me the instructions to delete Restoro from my computer. Then the screen went away absolutely gone! Even though I told them that, I still get a new representative or two everyday telling me to get on chat to solve my problem! I've been doing this faithfully for a week and have received absolutely no help. The chat bot or customer service representative was busy so I waited. This might seem like a good deal, but it indicates it's a scam and the 35 price is just for suckers while the 5 offer is the real price. Oh and apparently there is a mandatory paragraph telling you you can go on chat for quicker service. Update: I uninstalled this after writing this review and it offered me a year subscription for 5 instead of the normal asking price of 35. A new customer service person responds, doesn't know anything about my problem and asks me to go through it all over again. After a 3-hour scan in safe mode (as opposed to the 30 minutes they say is about what you should expect at the max) I decided to go ahead and pay and have it clean up my computer." Restoro" BROKO my computer! My VPN will no longer load, several other programs don't work, and although I have shown the screenshots of what's not working and pretty much actually told them which ones were deleted from my windows components, every time I write a letter the same thing happens. It turns out to have it clean your computer you have to pay, so I went ahead and paid about $45. But I thought there might be leftover junk on my computer and it has been running slow since the day we bought it, so I read a few reviews - absolutely not enough! - and had Restoro scan my computer. I added a VPN and an encrypted email service because I have been hacked (for over a year and a half) and have just barely been able to evade my hackers. "I recently "cleaned up my computer," by storing a bunch of my things on an external drive and deleting them for my computer. If they try this with me I will report them to every known agency! Here is my review of them on trustpilot: Nothing was ever mentioned as far as a refund. After a week of trying to get help with restore after it broke my computer, it was suggested to me that I can unload restore with instructions how.
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